the legal stuff
Terms & Conditions
Copyright
All rights to the content and underlying computer code of these web pages are owned or controlled for these purposes by Relic Guitar Studios. In accessing these web pages you agree that you may only download the content for your own individual and non-commercial use.
Application for use of materials outside of personal and non-commercial use can be made in writing using the contact forms and email addresses included on this website. Please ensure that you are clear in stating which materials are required and intended purpose. A fee may be requested for this use and each application is considered on an individual basis, with written approval will be provided where applicable. Under these circumstances, materials may only be used under the terms and mediums outlined in the approval.
Orders
By ordering a product the customer accepts these terms and conditions. The terms and conditions are subject to change at any time and it is the responsibility of the customer to check these prior to placing an order.
All orders are subject to acceptance and product availability. Relic Guitar Studio aims to ensure that the pricing of products on the web pages is correct at all times, however, we reserve the right to change prices and specification at any time and without prior notice.
Availability of Goods
At this time all items advertised throughout this website are available on a customer-order basis. We strive to complete and ship purchased items as quickly as possible however there will be occasions where there is some delay in this due to the custom-order nature of the purchase. If the Relic Guitar Studio cannot complete your order your payment will be directly refunded to your payment source and the reasons explained. Relic Guitar Studio accepts no liability for losses as a result of incompletable orders or delays in delivery. All quoted lead times are approximate based on a number of factors at the time of publishing.
Customer Undertakings and Warranties
You warrant that the information given on your order form is complete and accurate. Failure to do so may result in delays or inadvertent cancellation of the order. Items and any associated losses due to the supply of incorrect shipping details are the responsibility of the purchaser.
Payment
The relicguitarstudio.com makes use of Paypal for online payment processing. Payment can either be made directly from your own Paypal account, or using debit/credit cards without the need for a Paypal account. All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment your order will not be accepted and Relic Guitar Studio will not be liable for any delay or non-delivery.
Satisfaction Guarantee & Returns
Due to the nature of buying items unseen and online, it can often be difficult to be totally confident in the quality of goods you will receive. Usually custom-ordered items in the UK are exempt from the right to return or refund. However, any customer who isn't absolutely 100% happy with their product is welcome to return it for a full refund (including the original P&P).
We only ask that you:
- return it to us in the same condition it was shipped in - we won't refund items that have been used and/or modified in any way;
- within 14 days (or ten UK working days - whichever is the longer to account for bank holidays) of receipt;
- Send us a message and let us know before you do so that we can expect it and let us know what's wrong.
The item remains the customer's responsibility until it has been safely returned, this includes the return shipping costs and any insurance required to ensure it's safe return. Acceptance of a return for refund is at the discretion of Relic Guitar Studio where the item is not returned in original condition or outside of the 14 day period.
If purchased internationally, the customer must ensure that the return parcel is marked as a returned product for refund. Any duty charged by Customs and Exercise upon re-entry to the UK will be the responsibility of the customer and will be deducted from any refund granted (as outlined in the paragraph). We do not enter Customs disputes on behalf of customers.
Where one or more items from a kit or discounted package is returned, the amount for refund is calculated based on the assertion that the returned item(s) invalidate the customer's eligibility for a discount on the remaining items in the order.
For example: where a guitar kit is purchased, a 10% discount is applied to the combined cost of all the parts at the time of purchase. If the customer later decides to return any part of this kit, the customer is no longer eligible for the 10% kit discount (as the items purchased are no longer a full kit) and therefore the refund will be lower than the returned item's value to take into account the increased prices of the items which remain in the customer's possession. On rare occasion this may result in the refund due amounting to less than the amount paid (and thus negating the discount in full), but this will never become a negative amount (where the customer owes further money), so the refund amount becomes zero. This cancellation of discounts applies to all orders of multiple items where a discount has been applied and an item later returned.
All refunds will be credited via the same method as the original payment was made within a thirty day period (and usually much sooner). This guarantee applies to all purchases made on or after the 4th January 2010.
Disclaimers
Kluson® is a registered trademark of W.D. Music Inc. Strat®, Stratocaster®, Tele®, and Telecaster® are registered trademarks of Fender Musical Instruments Corp (FMIC). Gibson® and Les Paul® are registered trademarks of GMI International. The Relic Guitar Studio holds no direct affiliation with any of the aforementioned companies, these marks are used under a comparative, compatibility and direct description capacity.
Relic, vintage and boutique replacement guitar parts, as with original vintage items that they replicate, are unique in each individual item's wearing and aging features, no two are alike. Although we have sought out and only deal with suppliers, luthiers and builders who have achieved a very high and consistent quality in their relicing, it should be made clear that the photographs used across this site are a fair and accurate representation of the produce supplied, but slight aging, wear and relicing differences can be expected.
Product specifications and pricing are subject to change without prior notice. We reserve the right to deny access to this website to any individual without prior warning.
